Troubleshooting

Can't send a message

The most likely cause is a token limit. Your profile page shows your current usage, and plans and limits explains what resets when.

Sending several messages in quick succession can hit a brief per-minute limit. These exist on every plan to keep the service stable. Wait a moment and retry.

Unexpected results

Smaller models trade some accuracy for efficiency. That trade is deliberate, but it means a response sometimes misses. When one does:

• Retry. The same model can do better on a second pass.
• Rephrase with clearer intent or more context.
• Switch to a larger model or a different mode.

Diagrams sometimes fail to render. Simplify the request, and see drawing examples for prompts that work.

Search summaries reflect the results retrieved, not the whole web. A summary that seems incomplete usually means the search missed, not the summary.

Check if it's us

status.treadlightly.ai shows current service status. If nothing loads or every message fails, check there before debugging your end.

Report a problem

Signed in? Use Send feedback: on desktop it's in your account menu (tap your avatar); on mobile, open Menu. It goes straight to the maintainer.

Signed out, email hello@treadlightly.ai. For account or billing issues, use support@treadlightly.ai. All addresses are on the contact page.